OUR CULTURE - 5 STAR SERVICE
At Physician Partners, we give you the power to transform lives. Working together as a team to shape the future of healthcare, we are at the forefront of innovation and best practices to improve the health of our communities. Our team provides the platform, technology solutions and new health programs in a collaborative environment to our primary care providers with the sole purpose of achieving Better Health. Our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than a new and profoundly better way of delivering truly proactive health care rather than simply building a better version of the same old reactive sick care model that serves our communities today.
The Call Center Manager reports directly to the Health Services Manager overseeing the "My Health Coach" platform. This role works with a telephonic team in our corporate office located in Tampa, Florida. This innovative manager will work to guide their team on the delivery of high quality preventative healthcare to our members. You will collaborate with the health services leadership team to devise solutions to meet our rapidly changing business needs within the markets we serve. The role operates in a fast paced, but highly flexible and engaging environment.
Successful candidate will leverage direct communication with physicians, a suite of company tools, and our in-house technology platform to accomplish these goals.
In this role you will collaborate and partner with physicians, their office teams, and other members of the My Health Coach team to:
EDUCATION AND EXPERIENCE
What a Star Case Manager Looks Like:
The Call Center Manager is a critically important part of our team. The role helps cultivate our most important physician relationships. There are no artificial barriers to success, since we are not an ego-driven workplace. We simply value great results. If you are ready to help drive healthcare innovation as part of a winning team, then we want to hear from you!
A "Star" Call Center Manager will drive the My Health Coach platform to the reduction in utilization of acute care services and develop robust relationships with primary care physicians. They will establish the use of patient centered medical home tactics within physician offices, and collaborate physicians and telephonic health coaches to implement innovative care plans for high cost, high needs patients. The Call Center Manager will not only be systematic, but also adapt flexibly to changing priorities as our company identifies new opportunities.
What Success Will Look Like:
COMPENSATION & BENEFITS
We offer a HIGHLY competitive compensation and comprehensive benefits package: