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Referral Coordinator

OUR CULTURE - 5 STAR SERVICE

At ProHealth Family Physicians, we give you the power to transform lives. Working together as a team to shape the future of healthcare, we are at the forefront of innovation and best practices to improve the health of our communities. Our team provides the platform, technology solutions and new health programs in a collaborative environment to our primary care providers with the sole purpose of achieving Better Health. Our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than a new and profoundly better way of delivering truly proactive health care rather than simply building a better version of the same old reactive sick care model that serves our communities today.

THE OPPORTUNITY

We are currently searching for a competitive, self-motivated, enthusiastic team member to work as a Referral Coordinator at our St. Cloud Clinic.

THE WORK

The successful candidate will be responsible for the coordination of specialty services with commercial insurance companies for services referred by our providers.

KEY RESPONSIBILITIES

  • Maintain ongoing tracking and documentation on referrals.
  • Ensure complete and accurate patient registration, including patient demographic and insurance information.
  • Assemble information concerning patient's clinical background and referral needs.
  • Contact review organizations and insurance companies to ensure approval requirements are met.
  • Review details and expectations about the referral with patient.
  • Assist patient in problem solving potential issues relating to the heath care system.
  • Remind patients of scheduled appointments via mail or telephone.
  • Ensure the patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organizations related to there health.

KEY ATTRIBUTES

  • Motivated
  • Team Player
  • Service-Oriented
  • Confident
  • Passionate
  • Determined
  • Professional
  • Willingness
  • Owns It
  • Consistent

EDUCATION AND EXPERIENCE

  • Three (3) years experience in a medical office
  • Strong customer service focus
  • Effective verbal and written communications skills
  • Teamwork orientation
  • Organized and able to manage multiple priorities.
  • Resourceful in problem solving
  • Able to take and follow through with delegated tasks and accountability.

COMPENSATION & BENEFITS

We offer a HIGHLY competitive compensation and comprehensive benefits package:

  • Competitive base salary
  • Medical, dental, vision, disability and life
  • 401k, with employer match
  • Paid time off
  • Paid holidays
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