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Front Office Medical Assistant

OUR CULTURE - 5 STAR SERVICE

At Florida Medical Associates, we give you the power to transform lives.  Working together as a team to shape the future of healthcare, we are at the forefront of innovation and best practices to improve the health of our communities. Our team provides the platform, technology solutions and new health programs in a collaborative environment to our primary care providers with the sole purpose of achieving Better Health.  Our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than a new and profoundly better way of delivering truly proactive health care rather than simply building a better version of the same old reactive sick care model that serves our communities today.

THE OPPORTUNITY

We are currently searching for a competitive, self-motivated, enthusiastic team member to work in our Belleview clinic.  Successful candidates will have excellent organizational skills, outgoing personality and must be results-oriented.  The ability to work in a fast-paced environment with strong attention to detail is essential.

THE WORK

The Front Office Receptionist will possess a high-level of understanding relating to appointment scheduling, insurance verification and billing guidelines.  Excellent telephone etiquette and superb customer services skills are essential.

KEY RESPONSIBILITIES

  • Greets and registers patients in a prompt, pleasant and helpful manner
  • Schedules appointment for physician, maintains appointment schedule and distributes daily schedule to physicians and nurse prior to the beginning of the workday 
  • Communicates office financial policies to patients when the appointment is made
  • On established patients, pulls charts and verifies demographic and financial information upon the patient’s arrival
  • On new patients, verify that the patient registration form is completed, collects all financial and demographic information, prepares patient chart and assigns new account number
  • Photocopies insurance or other third party payer information and verifies insurance benefits meet the standards stated in the office policy
  • Notifies billing specialist when payment arrangements need to be established
  • Maintains efficient filing system
  • Processes medical records requests within five (5) working days of receipt
  • Maintains patient confidentiality 100% of the time, demonstrates complete discretion when discussing patient information
  • Maintains established office policies and procedures, follows OSHA guidelines

KEY ATTRIBUTES

  • Motivated
  • Team Player
  • Service-Oriented
  • Confident
  • Passionate
  • Determined
  • Professional
  • Willingness
  • Owns It
  • Consistent

EDUCATION AND EXPERIENCE

  • High school graduate, or equivalent education, is required
  • Experience in a physician’s office, clinic or other health care setting is strongly preferred
  • Knowledge of medical terminology and diagnosis/procedure coding desired
  • Capable of operating or learning to operate automated systems and other office equipment
  • Ability to employ tact, diplomacy and compassion with all types of people
  • Must possess strong written, verbal and interpersonal skills
  • Professional and positive manner
  • Graduate of medical assisting program a plus, certification not required
  • Bilingual preferred

COMPENSATION & BENEFITS

We offer a HIGHLY competitive compensation and comprehensive benefits package:

  • Competitive base salary
  • Medical, dental, vision, disability and life
  • 401k, with employer match
  • Paid time off
  • Paid holidays

 

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