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Account Management Representative

OUR CULTURE - 5 STAR SERVICE

At Physician Partners, we give you the power to transform lives.  Working together as a team to shape the future of healthcare, we are at the forefront of innovation and best practices to improve the health of our communities. Our team provides the platform, technology solutions and new health programs in a collaborative environment to our primary care providers with the sole purpose of achieving Better Health.  Our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than a new and profoundly better way of delivering truly proactive health care rather than simply building a better version of the same old reactive sick care model that serves our communities today.

THE OPPORTUNITY

We are currently searching for a fast-paced, enthusiastic and service-oriented Team Member to work onsite at our Tampa corporate office.  The Account Management Representative will support our Network Operations Team that manages our network of Primary Care Physicians, Physician Office Managers, and Health Plan Partners.  

THE WORK

  • Successful candidates will have excellent organizational skills and strong attention to detail (OCD is a plus!). This Account Management Representative must own it, be relentless and move quickly - no turtles allowed.  
  • This position reports directly to the Senior Manager of Core Operations and Program Management and will possess a high-level understanding of the company’s network of physicians and health plan partners.  Daily responsibilities include but are not limited to:
    • Receive and resolve various physician office issues, tracking such issues to identify and correct root-causes, and report to other team members as appropriate.
    • Communicate physician office demographic changes to health plans and maintain our provider database with updated information through quarterly reconciliations.
    • Provide physician offices reports and tools to get to Better Health.
    • Provide coverage when Provider Relations Consultants are unavailable.
    • Assist with general administrative tasks such as scanning, creating handouts for meetings, etc.

KEY RESPONSIBILITIES

  • Problem Solver: Independently and proactively manage issues and people.
  • Interpersonal Skills: Ability to engage people of varying backgrounds.
  • Communication: Ability to be professional and articulate in both written and verbal form with people within the company as well as with external partners.
  • Technology: Proficient computer skills including Microsoft Office and Google products.
  • Time Management: Self-motivated ability to juggle multiple projects with prioritization, superb accuracy, and effective execution.
  • Organized and Detail-Oriented: Multitasking and attention to detail is a must.
  • Collaboration: Be an A+ Player on the BEST Team in Healthcare!

KEY ATTRIBUTES

  • Enthusiastic
  • Service Oriented
  • Perfectionist
  • Logical / Problem Solver
  • Consistent
  • Team Player
  • Diligent
  • Eager
  • Owns It
  • Motivated        
  • Professional
  • Determined

EDUCATION AND EXPERIENCE

  • 3+ years of experience in a healthcare environment such as a Physician Practice Office Manager or Account Representative at a Health Plan, IPA or MSO.
  • Experience in HMO/Managed Healthcare or Health Insurance Industry.
  • Bachelor’s Degree in business administration, management, healthcare administration or related field preferred.

COMPENSATION & BENEFITS

We offer a HIGHLY competitive compensation and comprehensive benefits package:

  • Competitive base salary
  • Medical, dental, vision, disability and life
  • 401k, with employer match
  • Paid time off
  • Paid holidays
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